FAQ
What browsers do your Ghost themes support?
All Ghost themes work in the latest stable releases of major browsers, including Firefox, Safari, Opera, Chrome, and Edge.
What is the scope of your support?
Your theme support service covers general questions about theme functionality and helps with feature configuration and removing bugs or issues.
What is not included in your support?
Your theme support service does not cover theme customizations or help to fix Ghost setup issues.
How fast do you respond to support inquiries?
I will get back to you at the earliest opportunity within one business day. My working time is Monday to Friday from 9:00 AM to 5:00 PM (GMT+02).
What if I need help with a Ghost issue?
Ghost issues and questions can be best addressed by contacting Ghost Support ↗ directly or using the Ghost Forum.
What is the period of your support?
All Ghost themes come with six months of support included with the theme price. You can extend it to 12 months with an extra fee while purchasing.
What happens after the support period ends? Will I still be able to use the theme?
Yes. And you will always receive theme updates. But to get the included benefits of theme support, you need to renew and extend your license.*
How can I renew my support?
You can renew your support for six months ($29) or twelve ($49).
Can I try a theme before I purchase it?
No. However, you can purchase a theme and have a 30-Day Money Back Guarantee if it doesn't work out for you.
What is your refund policy?
Happy customers are my priority. All themes have a 30-Day Money Back Guarantee, No Questions Asked. Enjoy the peace of mind knowing that you won’t be out of pocket if the product doesn’t meet your expectations.
Can I use a single theme license on more than one website?
No. You need to purchase a separate theme license for each new website. Read more about the license. Instead, you can purchase the Themes Bundle license.
How can I reach you?
You can reach out to me by filling out the form on the contact page.
What does ‘free updates’ mean?
You will receive free updates for any theme issue fixes, improvements, new features, and compatibility upgrades for the Ghost CMS.
How often do you update your Ghost themes?
Updates frequency depends on a particular theme. I always ensure that all these themes are compatible with the latest version of the Ghost CMS.
How do I know when a new update is available?
You will promptly receive an email when an update goes live. The email contains a download link to the latest version.
I lost the theme download link. How can I find it?
If you purchased the theme from Gumroad, Gumroad has a library page in case you have created an account with them. Instead, a download link will be in the purchase receipt email and the update email. If that does not exist, please send me the email address used to purchase the theme, and I will resend it. If you bought the theme from ThemeForest, you could download it from your account Downloads page.
How do I apply the new theme update to my current theme?
You'll get a list of the new, modified, or deleted files to update your current theme — view Changelogs.
Can I modify and customize the themes?
Yes, you are free to customize any theme as much as you like.
Do I need to know how to code to use your theme?
No coding required to install the theme. Coding is only needed if you want to customize/extend the theme beyond the current features. Some features need some configurations, and everything is explained in the online documentation. Also, there a video about editing the theme files with some tips and the tools to use.
Are you available for theme customizations?
I'm not available for paid custom work or theme customizations.
Can I change the fonts?
Yes, you can change the theme fonts. If you are using Google Fonts, I have a blog post about it.
Are SCSS files included for theme modifications?
Yes, the theme includes the full SCSS files, as well as the gulpfile.js file. You will have the complete files ready for development.
Do the Ghost themes come with the raw HTML files?
No. The themes use Handlebars as the default Ghost template language.
Which Ghost Pro plan will I need to support your themes?
If you use Ghost Pro, you must be on the Creator plan. The Starter plan will not allow you to use custom or premium themes.
Our Starter plan comes with a selection of official Ghost themes. If you want to build and use a custom or premium theme, this can be done on any of our higher plans. Ghost Pro Pricing
Have any questions? Contact Ahmad